Refund Policy

1. General Overview

We strive to provide the best learning experience for our users. However, we understand that there may be circumstances where a refund is necessary. This policy outlines the conditions under which refunds are granted, the process for requesting a refund, and other important information.

2. Eligibility for Refunds

Refunds may be issued under the following conditions:

• Course Cancellation: If a course is canceled by us, a full refund will be provided.
• Technical Issues: If technical problems prevent access to the course materials and we are unable to resolve them within a reasonable time frame.
• Dissatisfaction with Course Content: If a user is not satisfied with the course content, a refund request can be made within 15 days of purchase. Proof of dissatisfaction must be provided, and partial refunds may be considered based on the amount of content accessed.

3. Non-Refundable Items

Certain items and situations are non-refundable, including:

• Completed Courses: Courses where over 100% of the content has been accessed or completed.
• Subscription Services: Monthly or yearly subscription fees once the subscription period has started.
• Downloaded Materials: Any course materials that have been downloaded or accessed in full.

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Email our support team at support@learnnprep.com or submit a request through our portal.
2. Provide Details: Include your order number, the course name, and a detailed explanation of the reason for the refund request.
3. Review Process: Our team will review your request and may contact you for additional information.
4. Decision and Processing: A decision will be made within 15 business days. If approved, the refund will be processed to the original payment method within 15 business days.

5. Special Cases

We understand that exceptional situations may arise. For special cases not covered by this policy, please contact our support team. We will review each case individually and work to find a fair resolution.

6. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

• For Enquiry+91 7877445142
• support@learnnprep.com
• Learn N Prep, 398, New Rajeev Gandhi Nagar
  Kota (Rajasthan) 324005

7. Policy Changes

We reserve the right to update or change this refund policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.